Follow the steps below to troubleshoot and fix a missing Outlook add-in.
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Use this preference to set a sync schedule for all IMAP folders. If this preference is available for your email service and you select it, Outlook automatically updates your IMAP folders continuously. IMAP IDLE eliminates the need for you to run the Send & Receive command for the account. Ok, can you run this command on both the Desktop and Laptop (laptop when Outlook is disconnected) nslookup -q=A mail.domain If you go to Start and type CMD in the Search box that should load the Command Prompt and then type the above command.
If you have any questions about these instructions do not hesitate to contact us. Please include the following information:
- Version of Outlook you are using.
- Name and version of the add-in.
- Right after restarting Outlook, under which section of Outlook's Add-ins window is the add-in listed - Active, Inactive or Disabled (see instructions below).
- Any other details that you think are relevant.
Determine if the Add-in is Inactive or Disabled
- Click on the File tab in the upper-left corner of the main Outlook window.
- Click Options.
- Click Add-ins in the left column of the next window.
- The list of add-ins is separated into three sections - Active, Inactive and Disabled.The exact steps you need to take are different, based on the section in which the add-in is listed. Please carefully follow the instructions below.
- If the add-in is not listed in any of the three sections, reinstall the add-in and restart Outlook. If you still do not see it, go back to the beginning of this guide.
- If the add-in is listed in the Inactive section, go to enable inactive add-in.
- If the add-in is listed in the Disabled section, got to enable disabled add-in.
Enable Inactive Add-in
- If the add-in is listed under Inactive, make sure 'COM Add-ins' is selected in the 'Manage' drop-down and click 'Go..'.
- Check the checkbox next to the Add-in and click 'OK'.
- Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.
Enable Disabled Add-in
- Select Disabled Items in the drop-down at the bottom of this window, next to the Go button.
- Click Go.
- Select the Add-in which you would like to re-enable.
- Click Enable in the lower-left corner of this window.
- Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.
Note: If an add-in is getting disabled frequently, it is likely that your Outlook data file (PST or OST) is getting corrupted. It is a very common Outlook issue. Please see the first two sections of this article for a solution. IMPORTANT: you have to run scanpst repeatedly on every PST file, until it tells you that there are no more errors in the file.